10:30 - 10:50
Understanding Dental Practice Valuations in 20 Minutes is designed to provide you with an understanding of the methodology behind calculating practice valuations and how the market in the UK is changing and how this could positively impact the market in Ireland.
Key learning aims, objectives and outcomes:
Paul is a co-founder of Dental Elite which he set up with Luke Moore in 2010. Prior to this Paul worked in the same industry providing similar valuation services and felt that the market required a different approach. Paul’s background, apart from brokerage and recruitment services, is on the operational aspects of business and marketing.
11:50 - 12:10
Dr Alun Rees BDS, The Dental Business Coach, graduated from Newcastle University and started his career as an oral surgery resident, before working as an associate in a range of practices. Building upon this solid foundation, Alun went on to launch two practices in the space of just 15 months, a challenge in the toughest economic conditions. Alun served as a media representative for both the BDA and BDHF and has featured on BBC2, Sky TV and various radio stations.
After years of hard work Alun finally sold his dental business in 2005.
Alun’s background and experience give him a strong understanding of what others go through to build a successful practice. He has ‘walked in your shoes’. He has seen many different approaches and learned his own lessons in the real world. He is an accepted authority on practice organisation and management and has written and presented widely on the subject. A CTI trained coach and Kolbe consultant, Alun now runs The Dental Business Coach to offer specific and specialised support for dentists and their teams.
All businesses need assistance from time to time so that they can achieve their true potential. We start at the ground and build up – what is your practice vision? Then, we offer practical advice on many areas; whether it be financials, effective marketing and the team skills to convert the new patients; through to the systems you need in place for a smooth running practice. We will deliver real change and real results for you and your practice.
Alun works with clients throughout the UK, Ireland and beyond, and understands and appreciates the challenges, both large and small, that face dentists every day.
12:30 - 12:50
How to implement a seamless patient experience that puts customer care first: enhancing the journey at every touch-point and optimising clinical outcomes.
key learning, aims and objectives:
– What is the patient experience
-Considered approach to each stage of the patient journey.
-Who are our patients and how do we make dentistry more accessible to them?
13:00 - 14:00
Humans are 50% microbial! These micro-organisms [the ‘human microbiome’] play a key role in our normal development and well-being. The mouth harbours the second most diverse collection of microbes inhabiting our body. This oral microbiome is natural and has a symbiotic relationship with us. The host provides a warm and nutritious habitat while the oral microbiome delivers important health benefits [the ‘good’].
However, this mutually beneficial relationship is fragile and susceptible to change. A substantial alteration to the oral environment or diet can drive shifts in the composition and activity of the oral microbiome, increasing the risk of disease [‘dysbiosis’]. In caries, acid-producing and acid-loving species predominate while periodontal diseases are associated with proteolytic, anaerobic and pro-inflammatory bacteria [the ‘bad’], some of which are defying microbiologists attempts to culture them [the ‘ugly’].
Understanding the delicate balance between the host and its microbiome is essential to developing new approaches to promote oral health.
Key learning aims, objectives and outcomes:
• Explain the role of human and oral microbiome in health [symbiosis].
• Discuss oral biofilms and the mouth as a microbial habitat
• Review contemporary views on the microbial aetiology of dental diseases [dysbiosis].
• Demonstrate how the principles of microbial ecology can both:
– explain the microbial shifts seen in the disease, and
– provide new strategies to maintain/promote oral health
Philip Marsh is Professor of Oral Microbiology at the School of Dentistry, University of Leeds, UK. He has published over 250 research papers and review articles and is co-author of a leading textbook on oral microbiology, now in its sixth edition.
He was the recipient of the ORCA-Rolex Award for Caries Research in 1991, the IADR Distinguished Science Award (Research in Dental Caries) in 1998, the Society for General Microbiology (UK) Colworth Prize Lecture Award for applied microbiology research in 2001, and received a Lifetime Achievement Award from the World Congress of Minimally Invasive Dentistry in 2008.
His research interests include dental biofilms and oral microbial ecology, especially the influence of environmental factors on the composition and activity of the oral microbiota. This interaction is fundamental to understand whether the relationship between the oral microbiota and the host will result in health (symbiosis) or disease (dysbiosis); these concepts are encapsulated in the ‘ecological plaque hypothesis’ which he proposed in the 1990s. He is interested in treatment approaches that can prevent disease while preserving the important beneficial functions of the resident oral microbiota.
14:15 - 14:35
To create highly aesthetic and 100% individual restorations, the notion of predictability and 3D virtual reproduction of the patient face are core concepts for effective digital workflows. DT Sergio Polisi will explain innovative technologies for the digital acquisition of the patient’s oral situation and physiognomy, which can be captured and imported in the software in a 1:1 ratio – that is, with no loss of precious information. By showing real patient cases, he will describe how the treatment team can improve patient satisfaction through workflows that enable a reduction of chair-side appointments and the realistic preview of the final prostheses, for 100% individual restorations. Within this framework, new 3D virtual face animation and articulation concepts for a faster design of implant-supported Toronto bridges will also be outlined.
• Recognise the importance of digital patient diagnostics
• Identify the advantages of a 3D virtual patient-based treatment planning for 100% individual and aesthetic restorations
• Evaluate new working concepts for faster and smart design of implant-supported Toronto bridges
Learning outcomes: A/B/C
Steger Dental Laboratory, Brunico, Italy
Dental technician, R&D, course instructor, lecturer for Zirkonzahn at many international conferences
2016 – 2018
Luke Barnett Dental Laboratory, Watford, United Kingdom
2015 – 2016
Ceramiart Dental Laboratory, London, United Kingdom
2010 – 2015
Protesika Dental Laboratory. Palermo, Italy
Dental Technician Supervisor
2005 – 2010
Ernesto Ascione School of dental technology, Palermo, Italy
14:55 - 15:15
• Discussion of the contemporary dental material available and the laboratory techniques for the fabrication of full crowns, inlays and onlays.
• Understanding how the range of dental materials available for fabricating full crowns, and the laboratory fabrication techniques, influence your preparation dimensions and design.
• Understanding the digital workflow for scanning and fabricating full crowns.
• Discuss the selection of materials available for the bonding and cementation of crowns.
Key learning aims, objectives and outcomes:
• Greater understanding of the current principles involved in tooth preparation for full coverage crowns and how the dimensions of your tooth preparation will vary depending on the desired outcome.
• Familiarisation with contemporary dental materials and laboratory fabrication methods used to make full coverage crowns and how this influences your preparation.
• Familiarisation with intra-oral scanning procedures.
• Understanding the digital workflow for full crowns.
• Greater understanding of the bonding and cementation protocols for crowns and the available materials.
Prosthodontist in a referral practice limited to prosthodontic cases & implant dentistry.
Module Lead in MSc Aesthetics Dentistry, Kings College London.
15:25 - 15:45
Speakers: Chris Baker of Corona Marketing Ltd and President of ADAM, Lisa Bainham discuss good reviews, bad reviews and why they are vital to the success of your practice.
Lisa trained to be a dental nurse at North Staffordshire Hospital and qualified in 1994. Originally working in an Orthodontic practice, she then developed an interest in practice management and became a Practice Manager in 1998. Lisa has continually gained numerous Practice Management qualifications and new skills over the years.
Lisa is involved in many aspects of practice management, including, marketing, Health & Safety, quality standards, accounting and ensuring the practice runs smoothly and efficiently, and essentially relieving the dentist of some responsibility.
Lisa was awarded Practice Manager of the Year 2015 by The Association of Dental Administrators and Managers and was very proud to also win Practice Manager of the year 2016 at the prestigious Dental Awards.
Lisa has gained a wealth of knowledge and experience over her last 20 years as a practice manager and is now supporting other practice managers in her role as President of The Association of Administrators and Managers, who have over 600 members throughout the UK.
Chris Baker has over 15 years’ experience in marketing and PR primarily in the healthcare sector. He has advised on and executed plans for many clients on ways to expand their business through a wide range of tools including branding, online strategy, social media marketing, PR, advertising, printed and promotional materials, events and strategic alliances. Chris helps his clients leverage existing customers more effectively and carry out marketing with limited resources.
Chris is especially interested in the art of copywriting – knowing what can grab the attention of an audience, make them take action and the nuances of language that can make a huge difference to the bottom line.